Customer Service

We Are here to Help

Direct Marketing Associates Inc.

We strive to provide the best service possible but in the event you are not satisfied please feel free to contact us.

Complaints should be submitted in writing either by email through the link below or postal mail.

Send postal mail to:

Direct Marketing Associates Inc.

Judi Gollof, Service Manager

770C Patton Ave.

Asheville, NC, 28806.

We always welcome any comments or suggestions.

Please send an email to: customerservice@nchealthplansonline.com

To view a copy of our privacy statement:
Privacy Statement

Center for Medicare/Medicaid Services

To file a complaint with the Center for Medicare/Medicaid Services please use this handy link.
There you will find the instructions and forms you need.

www.cms.gov/Regulations-and-Guidance/HIPAA-Administrative-Simplification/Enforcement/HowtoFileaComplaint.html